Covered by the Spin Master Care Commitment. If you have a problem with a Spin Master product that you purchased from an authorized seller, we’ll resolve it! Because Spin Master is unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the Care Commitment is not available for products purchased from unauthorized sellers. The Care Commitment is limited to the original end-user purchaser. You may also be required to provide proof of purchase and/or a picture of your product to Spin Master to verify eligibility. Spin Master reserves the right to verify information, require a valid proof of purchase, and to deny request in its discretion.